Privacy Policy

We take the protection of your personal data seriously at Grosvenor Casino Leicester. This privacy policy outlines how we collect, store, use, and share information about you when you interact with our website, mobile app, or visit our physical location in Highcross Street.

What We Collect

When you register on our website, join our loyalty scheme, or provide us with your contact details to receive marketing communications, we may collect:

Contact information (name, email address, phone number)
Personal characteristics and preferences
Online activity data (e.g., which games you play, how long you spend playing)

We also use cookies and other technologies to gather anonymous usage data about our website and mobile app.

How We Use Your Data

We collect and process your personal data for various purposes:

To provide a secure gaming environment at our physical location
To facilitate access to online games on our platform
To communicate marketing offers, updates, and news tailored to your interests
To improve the user experience through insights from website analytics and customer feedback

Who We Share Your Data With

We may share information about you with:

Our partners in gaming, such as suppliers of slot machines or live dealers
Companies that help us send marketing materials, analyze online data, or maintain our systems and infrastructure
Regulatory authorities when required by law to ensure compliance

However, we only disclose your personal data in a way that is necessary for the specific purpose.

Data Storage

We store all collected data securely within our own databases on servers located within the European Union. We take regular backups of these files for disaster recovery purposes but do not share them with external parties.

Security Measures

To safeguard your data, we use industry-standard encryption technologies to protect online communications between you and our systems. Our database is regularly updated with security patches, and access controls prevent unauthorized individuals from viewing or manipulating sensitive information.

Your Rights as a Data Subject

Under applicable laws (e.g., GDPR), you have the right:

To withdraw consent for specific types of processing at any time
To request access to your personal data, including correction if it is inaccurate
To file objections against targeted marketing communications

You may exercise these rights by contacting our support team.

Updates and Changes

As our policies evolve with new laws or market conditions, this document will be updated accordingly. Regularly reviewing this privacy policy ensures you are aware of any changes we make to safeguard your data.

By interacting with Grosvenor Casino Leicester's website, mobile app, or visiting our physical location in Highcross Street, you agree that your personal data can be used as outlined above.